At the risk of stating the obvious, our choice of words, tone, pitch, and jargon influences others’ perception of, and receptivity to, our message. Of course, when we have been tactless (often inadvertently), or worse, have offended the other party, everything we say to them subsequently is coloured by their associating us with a ‘negative’… Continue reading Was it something I said? Dialogue style choices
Month: October 2022
A spectrum of listening intentions
Leaders who listen – Part 2 One of my most profound professional development experiences involved being introduced to active listening techniques many years ago. As so many had discovered before me, and since, ed psych courses during teacher training offered meagre preparation for encounters with the vast range of mental and emotional states adolescent students… Continue reading A spectrum of listening intentions
Being present: listening with your eyes
Leaders who listen – Part 1 I recall a disconcerting meeting with a Government Minister some years ago. It wasn’t because he rushed off to other (more important) business before we had the opportunity to advocate for our cause. Rather, it was because he spent most of our allotted time head down, writing notes on… Continue reading Being present: listening with your eyes