We sometimes refer to aspirational goals as ones we might hope to achieve, while suspecting that they are beyond our reach. Yet, without aspiring to achieve great things, no great things can actually happen. So it is with nonprofit governance aspirations. Aspiring to be compliant doesn’t offer much inspiration to your stakeholders, or your team.… Continue reading Aspirational Governance – Inspiring Great Outcomes
Tag: quality assurance
Regret: your improvement catalyst
In my work with nonprofit organisations, and with mentees across a wide range of commercial and nonprofit settings, I see regret quite often as a drag on innovation, productivity, and improvement. One of the key steps involved in moving my clients forward, therefore, is to help them shift from feeling somewhat stuck in regret, to… Continue reading Regret: your improvement catalyst
Touchpoints and Touchstones for quality engagement
The importance of user experience (UX) has been a major theme of marketing, project management and design (affecting products and services of all kinds) over recent years. This has been expressed in numerous ways, but the customer (member, donor, client) journey and the employee journey are notable examples. Touchpoints on the journey Journey maps or… Continue reading Touchpoints and Touchstones for quality engagement
Clarifying expectations – when specifics matter
Misaligned expectations are often an underlying cause of error, tension, and conflict. This is true for nonprofit organisations as much as for any business entity (and family and friendship groups for that matter). When we expect one thing, and something else happens instead, many of us experience emotional responses ranging from delight and surprise, through… Continue reading Clarifying expectations – when specifics matter
COVID Public Policy Ratings – Australia 2020
The Evidence-Based Policy Analysis report for 2020 has recently been published by Per Capita, with a special emphasis on public policy responses arising from the COVID-19 ’emergency’. The authors conferred with Prof Kenneth Wiltshire AO, whose public policy business case criteria had been used in previous versions of this analysis, and he agreed to make… Continue reading COVID Public Policy Ratings – Australia 2020
The shared purpose mirror: Ideal decision and execution triangles
It has been widely recognised that good governance decisions involve identification of the ‘sweet spot’ where cost, risk, and benefit trade-offs can be achieved. A ‘mirror’ set of balancing factors is involved however when management is charged with implementation of those decisions – as illustrated above. Best practice strategy execution requires management to identify the… Continue reading The shared purpose mirror: Ideal decision and execution triangles