Actors, Factors, and Vectors of Change

Not all goals are amenable to linear change processes. Some prefer being nudged towards actualisation. While there is a range of possible strategic styles and methods, the two contrasted in this post involve linear (logframe) and non-linear (vector-based) theories of change (ToC). These are illustrated in the header image above as the straight line arrow… Continue reading Actors, Factors, and Vectors of Change

Working with assumptions – risky but necessary

I presume that: Examining assumptions Good advice in one context may be poor advice in another. For example, the injunction to ‘never assume‘ may be sound advice when applied to making assumptions about people and their motivations. It is likely to be poor advice however, when applied to strategic planning and project management. Not that… Continue reading Working with assumptions – risky but necessary

Touchpoints and Touchstones for quality engagement

The importance of user experience (UX) has been a major theme of marketing, project management and design (affecting products and services of all kinds) over recent years. This has been expressed in numerous ways, but the customer (member, donor, client) journey and the employee journey are notable examples. Touchpoints on the journey Journey maps or… Continue reading Touchpoints and Touchstones for quality engagement