Empathy is one of the featured qualities of effective leaders in much of the leadership literature. Henry Mintzberg lists the collaborative mindset, requiring empathy and insight into a network of relationships, as one of The Five Minds of a Manager. Managing self: the reflective mind-set Managing organizations: the analytic mind-set Managing context: the worldly mind-set… Continue reading Empathy and Mindfulness in leadership (and life)
Tag: culture
Complexity – the view from the Chair
Those of us who have had the privilege of chairing meetings know that the view from that seat is entirely different from that of participants. “Like playing multi-dimensional chess” is the analogy sometimes used, as it evokes the multi-focal nature of effective chairing practice. The chair’s role inviting participants to speak and vote on motions… Continue reading Complexity – the view from the Chair
‘Mystery’ panelists aid selection
Having completed selection interviews with the assistance of a panel of senior and experienced personnel, there are usually some further processes required before confirming that an offer should be made to a preferred candidate. As well as reference checks to verify that claims made by the candidate are backed up by people who worked closely… Continue reading ‘Mystery’ panelists aid selection
Organisational mindfulness
It may be stretching a metaphor to suggest that an organisation has a ‘mind’, but it is nonetheless a useful way to think about how collective behaviour within an entity reflects a shared worldview, and certain habits of thought. This is what we are talking about when we refer to the ‘cultural iceberg‘, where what… Continue reading Organisational mindfulness
Golden means or ends?
The desirability of ethical behaviour is universally acknowledged, and this has been particularly evident as we review the findings of recent Royal Commissions in this country. Unethical decisions made by senior personnel holding ‘positions of trust’ appear to have been one of the consistent themes. Politicians, pundits and the media tend to characterise these behaviours… Continue reading Golden means or ends?
What? So What? and Now What? – your reflective practice guide
One of the defining characteristics of a profession is that its members commit to reflect on their practice in order to improve it for the benefit of those they serve. This applies to policy and governance professionals as much as to members of any other profession. Various models and frameworks have been developed for different… Continue reading What? So What? and Now What? – your reflective practice guide
IT Governance lessons
As noted in some earlier posts, learning from others’ mistakes is the least painful way of avoiding trouble, provided we can apply those lessons meaningfully in our own circumstances. This latest case study arises from problems encountered in yet another large scale publicly funded IT project. It offers numerous governance insights, which in my view,… Continue reading IT Governance lessons
Nudging your board towards better decision-making
If you would like to help your directors to be more effective decision-makers, you will find the Behavioural Government report from the Behavioural Insights Team of interest. While it is sub-titled “Using behavioural science to improve how governments make decisions” it could just as readily have been styled “Using behavioural science to improve board governance“,… Continue reading Nudging your board towards better decision-making
Meaningful connections
As we head into the festive season, we re-prioritise family and friends and look to spend ‘quality time’ with them. It’s also a time when we take stock, and resolve to improve various aspects of our lives – not least our working lives. In discussing the importance of effective workplace communications with one of my… Continue reading Meaningful connections
Hearts and minds in public policy
The importance of restoring regard for kindness alongside hard-headed analysis in public policy deliberations is highlighted in the new Carnegie UK Trust report Kindness, emotions and human relationships: The blind spot in public policy. The report argues “that the great public policy challenges of our time demand an approach that is more centred on relationships;… Continue reading Hearts and minds in public policy