The Power of Words in Organisational Life Before NLP there was Lao Tzu. His admonition to “watch your thoughts, for they become your words” forms part of a ’cause and effect’ chain which helps us to think about how present actions, and the thoughts behind them, lead to longer-term consequences. While the truth of this… Continue reading Watch your words; they become your thoughts
Tag: organisational culture
Cultivating cultural competence & social cohesion
Divisive contributions to public discourse about overseas conflicts and immigration can cause our social fabric to fray at the edges. When we think about the tone of such discourse, it encourages us to consider whether our own contributions will foster social cohesion or promote further conflict. Social identity, cultural competence, and social cohesion are related… Continue reading Cultivating cultural competence & social cohesion
Fairness & Justice at Work & Beyond
My recent post on Good Change: Bad Change included a chart on organisational justice (reproduced below for convenience) which suggested only some of the aspects of justice that we need to consider as nonprofit leaders. This post picks up on that theme and uses another collection of charts to broaden our consideration of the many… Continue reading Fairness & Justice at Work & Beyond
Promoting Personal & Organisational Agency – Agency Part 1
In its simplest form, ‘agency‘ can be defined as the ability to take action. We refer to a person’s agency in terms of their capacity to influence the course of events that shape their lives. By extension, we describe organisational agency in terms of the collective capacity of its people and resources to effect changes… Continue reading Promoting Personal & Organisational Agency – Agency Part 1
Are We Managing Human Resources or Human Beings?
Some of the fatalistic and dystopian predictions of recent years about robotic futures and the elimination of the need for human workers were overblown. On the other hand, there remains a strong imperative in some quarters to push forward with workforce substitution using a range of technologies. It would be hyperbolic to call this a… Continue reading Are We Managing Human Resources or Human Beings?
Temperament and Temporality
I became ‘a morning person’ (a lark) when I was juggling an executive role, family commitments, and post-grad study. For me, the best time to concentrate on complex thinking and writing was before the household stirred. Others find that they are night owls, and their best thinking is after 8.00 pm. Whether we identify as… Continue reading Temperament and Temporality
Masks, blindfolds, hats, and armour
We wear different hats according to the roles we are asked, or choose, to perform. Some of these roles also involve masks, which conceal our true feelings and views on the activities and tasks we undertake. Some work roles require us to wear personal protective equipment (PPE) and clothing, while for many, just wearing ‘corporate’… Continue reading Masks, blindfolds, hats, and armour
Was it something I said? Dialogue style choices
At the risk of stating the obvious, our choice of words, tone, pitch, and jargon influences others’ perception of, and receptivity to, our message. Of course, when we have been tactless (often inadvertently), or worse, have offended the other party, everything we say to them subsequently is coloured by their associating us with a ‘negative’… Continue reading Was it something I said? Dialogue style choices
Discourse (Rhetoric) at work
Having referred to message, narrative, and political frames in my last post, the theme of good and bad communication (rhetoric) beckoned for this reflection. Institutional Rhetoric How we characterise our nonprofit organisation and our relationship to it is evident in the language we use in our internal communications, and our representation of the entity to… Continue reading Discourse (Rhetoric) at work
Frames, Framing Effects, & Reframing
‘Frames’ appear in many forms in our lives every day. We use the noun ‘frame’ to describe hard things like wood or steel wall constructions, and soft things like data and concept structures. Amongst other meanings, we use the verb ‘(to) frame’ to mean choosing our words carefully, and planning or organising ideas and methods.… Continue reading Frames, Framing Effects, & Reframing