Having referred to message, narrative, and political frames in my last post, the theme of good and bad communication (rhetoric) beckoned for this reflection. Institutional Rhetoric How we characterise our nonprofit organisation and our relationship to it is evident in the language we use in our internal communications, and our representation of the entity to… Continue reading Discourse (Rhetoric) at work
‘Frames’ appear in many forms in our lives every day. We use the noun ‘frame’ to describe hard things like wood or steel wall constructions, and soft things like data and concept structures. Amongst other meanings, we use the verb ‘(to) frame’ to mean choosing our words carefully, and planning or organising ideas and methods.… Continue reading Frames, Framing Effects, & Reframing
Reflective and Reflexive Practice According to Plato, Socrates said “The unexamined life is not worth living” as he faced trial for alleged “impiety and corrupting youth”. Subsequently used to promote the virtues of philosophy, the quote may also be seen as a precursor to more recent encouragements for leaders and professionals to engage in reflective… Continue reading X marks the spot for reflexive practice
A better understanding of the dynamics of sensemaking interactions between directors in the board room, between directors and managers, and between managers and staff, is likely to improve your nonprofit’s governance and organisational effectiveness. Schemas everywhere Insights regarding ‘schemas’ (sometimes called ‘frames’) from the fields of Psychology and Sociology can help us in this undertaking.… Continue reading Sensemaking Schemas, Frames, & Mental Models
Red Flag Memes Last year red flag emojis became something of a meme on social media. While red flag warnings were used most frequently in posts about personal relationships, they were also used in posts on political, sports, and business matters, amongst others. While it may be stating the obvious to observe that red flag… Continue reading Red flags, risk matrices, or bow-ties?
Misaligned expectations are often an underlying cause of error, tension, and conflict. This is true for nonprofit organisations as much as for any business entity (and family and friendship groups for that matter). When we expect one thing, and something else happens instead, many of us experience emotional responses ranging from delight and surprise, through… Continue reading Clarifying expectations – when specifics matter
We have referenced ‘enterprise architecture‘ previously when describing the system ‘layers’ which make up a nonprofit’s ‘system of systems’. The whimsical title of this post seeks to broaden the lens to consider the relationship between organisational structure and functions (including products and services). The term ‘architecture‘ shares linguistic roots with numerous terms used to describe… Continue reading Organisational ‘Archy’-tecture
‘What if …?’ – a key strategy and risk question We use hypothetical scenarios when considering the impact of driving forces and trends in our non-profit operating environment. Scenario planning is a systematic tool for thinking creatively about possible complex and uncertain futures (Wilson et al, 2000). Different types or styles of scenario can be… Continue reading Hypothetically – what if …?
Differentiation (analysis) and integration (synthesis) are the two main thinking modes we use in all situations where deliberation is involved. Non-profit leaders who wish to improve their deliberative processes may benefit from reflection on how effectively they are using both modes. Whether we are differentiating facts from fiction, signal from noise, salient from irrelevant, logical… Continue reading Differentiation and Integration in your Deliberations
Why are board decisions often called resolutions? There are three main senses in which a matter being considered by a board is resolved. These relate to focus, agreement and intention. Focus We adjust the focus of an optical instrument, camera lens, microscope, spectacles, or a telescope to render visible objects and spaces distinguishable. The power… Continue reading “It was RESOLVED …”